That is of course not the intention. You can register incorrectly received products via your own account:

1. Log in to your personal account and then go to "My service requests"
2. Click on 'Create a new service request', select the relevant order and click on 'continue'
3. Select the product that you have not received and then click on 'continue'
4. Select the reason: "I received the wrong product"
5. Then select whether you want to receive the original item again or choose money back
6. Upload a clear photo of the wrongly received product and complete your request

Our customer service will process your request as soon as possible. You can find the status of your application in your account.

Depending on the price of the product, our employees will make a collection appointment with you. You can also choose to return the products to us yourself. In that case we will of course reimburse the costs of the return.